COGNIGY.AI

    Enterprise software provider for Conversational AI automation.

    Description

    Cognigy is an enterprise software provider for Conversational AI automation. Our platform, Cognigy.AI, automates customer and employee communications. Available in on-premises and SaaS environments, Cognigy.AI enables enterprises to have natural language conversations with their users on any channel – webchat, SMS, voice and mobile apps – and in any language.

    Cognigy.AI powers intelligent voice and chatbots that communicate consistently and accurately beyond simple FAQ, resulting in reduced contact center costs and increased efficiency while improving user experiences. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG, and many more.

    Product Fit
    • Category
      Chatbots Software
    Product Intro
    Company Info
    • Year Founded
      2016
    Videos

    Cognigy

    Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

    Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Lufthansa Group, Mercedes-Benz, and Toyota.   

    For more information and to book a demo visit: www.cognigy.com 

    Cognigy
    📢 Kundenservice rund um die Uhr? Leider oft noch ein Wunschtraum. Die meisten Unternehmen bieten keinen 24/7 Kundenservice – und das sorgt für Frust. In Zusammenarbeit mit Deloitte, präsentiert Cognigy die neue Videoreihe „Lieber Kundenservice…“, die Kundenstimmen in den Vordergrund stellt. Wir haben Menschen gefragt, wie sie den aktuellen Kundenservice erleben – die ehrlichen Antworten gibt’s im Video! 🎬 Jetzt in Folge 1 erfahren, was Kund:innen wirklich am Kundenservice stört. Hier gibt es alle Videos: https://hubs.la/Q02-wDkk0 #LieberKundenservice #Kundenservice #Deloitte #Cognigy #24x7Service #CustomerExperience
    "Lieber Kundenservice": Fehlende 24/7 Erreichbarkeit
    Imagine an autonomous AI Workforce that can reason like humans, independently plan and execute tasks, and effectively collaborate with other AI and human agents – all in pursuit of your business goals. That’s Cognigy’s Agentic AI. In this webinar, experience a new generation of LLM-powered AI Agents that transform customer interactions with: - Autonomous reasoning and decision-making - Sophisticated long-term and short-term memory - Outcome-driven actions grounded in your enterprise context - Seamless AI-to-AI and AI-to-human collaboration See hands-on demos of the world's first enterprise Agentic AI platform for intuitive agent onboarding, job and tool assignment, knowledge grounding, memory handling, agent hiring, and much more! 0:00 Intro 2:33 Meet Cognigy Agentic AI 4:09 What makes AI Agent different? 9:07 Creating AI Agents 17:14 Deploying AI Agents to voice 21:03 Deploying AI Agents to digital channels 24:37 Adding Knowledge (RAG) 26:17 Short- and long-term memory 29:56 Jobs & Actions 39:30 AI Agent collaboration & handover 45:26 Composite AI architecture 47:40 Asynchronous Actions 51:38 Release date 52:13 Cognigy differentiators ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy/ Blog: https://www.cognigy.com/blog/
    Introducing Cognigy Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers
    Introducing Cognigy’s Agentic AI: the next generation of AI Agents designed to transform customer service experiences. From real-time decision-making to seamless task delegation, Agentic AI goes beyond traditional bots to deliver fast, personalized support. Key Features of Agentic AI: 💡 Humanlike Reasoning: Independently analyzes requests and determines the best course of action. 🔄 Autonomous Decision-Making: Dynamically navigates tools and processes for successful task completion. 🤝 Collaborative AI: Consults with other AI Agents and humans to deliver efficient and accurate solutions. 🎯 Hyper-Personalization: Integrated memory ensures context-aware, tailored interactions for each customer. Ready to see what’s possible? Watch this video with Cognigy's CEO & Co-Founder, Philipp Heltewig, and experience the AI workforce of the future in action! 📅 Join us for the release webinar on November 12th to experience Agentic AI live in action. Register now to secure your spot: https://hubs.la/Q02V-7H30 #AgenticAI #CustomerExperience #AI #AIAgents #Cognigy #CX #AIWorkforce Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter:  https://x.com/cognigy Facebook: https://www.facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Smarter, Faster, and More Human: Discover Agentic AI
    Discover how ARAG Italy is leading the way in AI integration within the insurance sector. From streamlining customer support with Cognigy’s AI Voice and Chat Agents for enhanced user experiences, ARAG is innovating how services are delivered. Learn how ARAG uses AI to handle claims, policies, and customer inquiries with speed and precision while maintaining a human touch when needed. Hear the insights on how ARAG is automating processes and improving customer service in different countries. By adopting successful AI solutions from one country and implementing them across borders, ARAG ensures that AI Agents are available internationally, meeting local needs while maintaining global consistency. #ARAG #VoiceAI #InternationalExpansion
    How ARAG is Leveraging Cognigy's AI Agents across markets to Revolutionize Phone Support
    Bosch Power Tools has integrated Cognigy's Agent Copilot into their contact center to assist human agents in their daily tasks. The AI Agent listens in on calls, retrieves relevant knowledge, provides agents with next-best-action suggestions, performs sentiment analysis on the caller, transcribes conversations, and finally wraps everything up and saves it in the backend system. This solution was among the top five Most Innovative Use Cases out of 120 submissions presented at the Bosch Summit in 2024.
    Cognigy Agent Copilot at Bosch Power Tools
    In this episode of CX Disruptors – AI Impact Series, Felix Wrobel from ERGO discusses how Conversational AI is transforming customer service for over 10 million calls annually. Learn how ERGO leverages AI to automate simple tasks, reduce wait times, and improve customer satisfaction, all while supporting agents in providing personalized service. Felix shares ERGO’s vision of becoming the leading digital insurer by 2025 and explains the role of Conversational AI in driving efficiency and 24/7 support. #AI #ConversationalAI #CustomerService #ERGO #CXDisruptors #DigitalTransformation #CustomerExperience
    AI-Driven Customer Service: How ERGO is Shaping the Future of Insurance
    In this comprehensive tutorial for developers and technical professionals, we walk you through building an end-to-end digital AI Agent for insurance using Cognigy.AI. This Agent will help customers with claims, invoices, and frequently asked questions, all while automating workflows and enhancing customer engagement via chat. What you'll learn: - End-to-End AI Agent Design: Build an insurance AI Agent that covers key functionalities such as FAQs, intent handling, and greeting patterns. - Use Case Overview: Learn how to structure an agent capable of addressing customer claims, invoices, and general queries. - Adding Intents and Routing Conversations: Implement intents and ensure seamless conversation flow, directing customer interactions based on detected intents. - Knowledge AI: Discover how to leverage Cognigy.AI’s Knowledge AI to enable your agent to dynamically access and respond to knowledge-based queries. Set up fallback mechanisms using Cognigy’s Knowledge AI to handle missed or unrecognized intents. - Authentication Flow Creation: Design a secure authentication process to verify customer identity. - Transaction Flow with LLM Support: Build a transaction flow for handling claims, utilizing question nodes and LLM-based re-prompts to guide customers. - Deploying to a Channel: Finally, deploy your agent to a channel, enabling real-time interactions with users. Whether you're an experienced developer or a solution architect, this detailed tutorial equips you with the tools and best practices for building intelligent, AI-powered insurance solutions using Cognigy.AI. Get ready to take your conversational AI expertise to the next level! ============= 00:00 Intro 01:37 Creating the Project 05:09 Setting-up LLMs 08:09 Setting-up the NLU 13:07 Setting-up Knowledge AI 29:40 Deploying to Webchat 41:33 Setting up the Authentication Flow 49:38 Advanced Debugging
    Cognigy.AI Tutorial - AI Agent for Chat
    This tutorial builds up on the previous tutorial: "AI Agent for Chat" https://youtu.be/HmLWGHiW0z0 In this advanced tutorial, we take an AI Agent for chat and extend its capabilities by enabling voice interactions. This tutorial is designed for developers and technical professionals who want to bring voice functionality to their Cognigy.AI projects, creating a fully voice-enabled digital insurance agent. What you'll learn: - Introducing Voice Capabilities: Learn how to configure your Cognigy.AI session for voice-based interactions and the key considerations when implementing voice. - Converting an Existing Project to Voice: We'll walk you through adding a speech provider in the settings, utilizing speech-to-text (STT) and text-to-speech (TTS) configurations, and choosing the right provider for your project. - Managing Latency: Understand the challenges of voice processing, including latency management, and how to optimize performance. - SSML and TTS Customization: Learn strategies for using SSML (Speech Synthesis Markup Language) to enhance TTS, and how to handle scenarios when SSML isn’t supported. - Handling Ambiguous Pronunciations: Address challenges like dynamically handling ambiguous outputs, using preprocessing techniques to clean inputs. - Multimodal Interaction: Use Cognigy's xApps to interact with users in a micro web application - Reprompt and Error Handling: Set up effective reprompt strategies and troubleshoot common issues in voice interactions. - Contact Center Integration: We’ll explore how to integrate your voice agent into contact center environments, explaining SIP trunking and overall architecture with the help of diagrams. By the end of this tutorial, you’ll have the skills and tools to transform your digital agent into a sophisticated, voice-enabled solution, ready for real-world deployment. Let’s bring your Cognigy.AI-powered Agents to life with voice capabilities! ============= 00:00 Intro 03:20 Considerations for Phone Agents 07:17 Enabling Voice Features 19:28 Setting up the TTS and SSML 31:36 Use an xApp 44:45 Contact Center Integration
    Cognigy.AI Tutorial - Phone-based AI Agent
    This webinar presents the latest Cognigy.AI developments until v4.85. Explore numerous enhancements we’ve made to Webchat accessibility, agent lifecycle management, voice features, GenAI, and Knowledge AI. 00:00 Intro 01:24 Product Spotlight: Webchat v3 Accessibility Conformance 04:24 Webchat & Agent Creation Updates 05:34 Webchat: Enhanced Accessibility 08:26 Webchat: Better Personalization with Enriched Metadata 11:20 Webchat: Human Agent Avatar 13:54 NICE CXone Endpoint 14:25 Advanced Debug 18:04 Save Flow as Image 19:08 Voice & Live Agent Updates 19:34 New TTS Voices and No-User-Input Timeout 21:30 Live Agent: Queue Updates 28:31 GenAI & Knowledge AI Updates 29:04 Expanded LLM Integrations 35:07 Image File Support in Knowledge AI 36:58 Enhanced Search Filtering 42:35 Other GenAI Improvements 45:27 SaaS Service Health Monitoring 46:40 Outro Check out our Release Notes for a full overview of all features and functions: https://docs.cognigy.com/release-notes/ To stay up to date with all our latest releases, visit: https://www.cognigy.com/product-updates ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy/ Blog: https://www.cognigy.com/blog/
    Cognigy.AI Tech Update Q3 2024
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    Contact Sales
    • Support Email
      info@cognigy.com
    • Sales Phone
      49 211 54591991
    Company
    • Website
      https://cognigy.com/
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