{"id":25843,"date":"2022-03-13T13:59:59","date_gmt":"2022-03-13T13:59:59","guid":{"rendered":"https:\/\/techcos.co\/support\/"},"modified":"2024-02-20T15:08:04","modified_gmt":"2024-02-20T15:08:04","slug":"support","status":"publish","type":"page","link":"https:\/\/techcos.co\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25843\" class=\"elementor elementor-25843\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78999b49 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"78999b49\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5189ac\" data-id=\"b5189ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd14c42 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd14c42\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22349bb\" data-id=\"22349bb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ed1b1d3 elementor-widget elementor-widget-heading\" data-id=\"7ed1b1d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-227a93c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"227a93c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70be3d4\" data-id=\"70be3d4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c41c86 elementor-widget elementor-widget-shortcode\" data-id=\"3c41c86\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12fcb9cc elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12fcb9cc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3d7c747b\" data-id=\"3d7c747b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-550d7e03 elementor-align-center elementor-widget__width-auto elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"550d7e03\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-facebook-f\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitter\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjQ5MyIsInRvZ2dsZSI6ZmFsc2V9\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d95ddfe\" data-id=\"1d95ddfe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-741fe18c elementor-widget elementor-widget-jet-accordion\" data-id=\"741fe18c\" data-element_type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:true,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingOffset&quot;:0,&quot;switchScrollingDelay&quot;:500}\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\"jet-accordion__item jet-toggle jet-toggle-none-effect \">\n\t\t\t\t\t\t\t<div id=\"u\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1941\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-angle-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-angle-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">General<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1941\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p><strong>How does all this work exactly?<\/strong><\/p><p>Great question! We encourage you to check out our\u00a0<span class=\"underline-grey\">How It Works<\/span> page for more information.<\/p><p><strong>How does the direct messaging system work?<\/strong><\/p><p>Users are able to message each other without leaving the site \u2014 through live direct messages. This is especially useful in Listing pages, where someone starts a conversation with the Listing owner immediately through the new \u201cDirect Message\u201d quick action.<\/p><p><strong>What is your approach to community standards?<\/strong><\/p><p>Answer<\/p><p><strong>Is there partnership opportunities?<\/strong><\/p><p>Answer<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-none-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1942\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1942\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-angle-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-angle-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">FAQs<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1942\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p><strong>Can we contact you?<\/strong><\/p><p>Absolutely! You can use the email icon on this page, to pull up our contact form or just <span class=\"underline-grey\">send us an email<\/span>.<\/p><p><strong>Do you have a Referral Program?<\/strong><\/p><p>Yes, we do!\u00a0<span class=\"underline-grey\">See details<\/span>.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-none-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1943\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"3\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1943\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-angle-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-angle-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Billing<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1943\" class=\"jet-toggle__content\" data-toggle=\"3\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p><strong>What payment methods do you accept?<\/strong><\/p><p>We use Stripe\u2019s secure payment system, which allows us to accept credit cards.<\/p><p><strong>Can I change my current subscription?<\/strong><\/p><p>Absolutely! This can be done by going to the Subscriptions tab under <span class=\"underline-grey\">your account<\/span> page and clicking the Change Your Plan button.<\/p><p><strong>How do I cancel my subscription?<\/strong><\/p><p>This can be done by going to the Subscriptions tab under <span class=\"underline-grey\">your account<\/span> page\u00a0and clicking the Cancel button.<\/p><p><strong>Do you offer refunds?<\/strong><\/p><p>Yes! Please have a look at <span class=\"underline-grey\">our Legal<\/span>\u00a0page for more information.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-none-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1944\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"4\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1944\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-angle-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-angle-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Your Account<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1944\" class=\"jet-toggle__content\" data-toggle=\"4\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p><strong>How do I access my account info?<\/strong><\/p><p>Once logged in, please\u00a0<span class=\"underline-grey\">visit your Dashboard<\/span>.<\/p><p><strong>What is being done around account security?<\/strong><\/p><p>Answer<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-none-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1945\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"5\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1945\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-angle-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-angle-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Referral Progam<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1945\" class=\"jet-toggle__content\" data-toggle=\"5\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p><strong>What is the Referral Program?<\/strong><\/p><p>The referral program is designed to reward advocates for helping grow our community, by bringing in new users to the platform.<\/p><p><span class=\"underline-grey\">Start earning money today!<\/span><\/p><p><strong>What is an Advocate?<\/strong><\/p><p>Advocates are those that believe in what our platform is offering and would like to spread the word.<\/p><p><strong>What is a Referred Customer?<\/strong><\/p><p>Referred customers are those that are encouraged by Advocates to check out our platform.<\/p><p><strong>What do I get as an Advocate?<\/strong><\/p><p>Advocates get $5 credit towards their\u00a0<em>monthly subscriptions<\/em>.<\/p><p><strong>As an Advocate, is there a limit to how many referrals I can make?<\/strong><\/p><p>Nope. The more the merrier!<\/p><p><strong>What do I get as a Referred Customer?<\/strong><\/p><p>Referred Customers get a $5 store credit that\u00a0<em>can be put towards anything<\/em> that our platform has to offer.<\/p><p><strong>Do Referred Customer discounts (i.e. Coupons) expire?<\/strong><\/p><p>Yes. Referred Customers have 4 weeks to redeem their Coupon(s).<\/p><p><strong>Is there a minimum amount a Referred Customer must spend?<\/strong><\/p><p>Yes. Referred Customers must spend at least $8 in order to receive their coupon and for the Advocate to also get rewarded.<\/p><p><strong>What products or services qualify as purchases?<\/strong><\/p><p>Anything that can be purchased on our platform qualifies.<\/p><p><strong>Is there a minimum purchase amount an Advocate needs to hit before they can use their reward?<\/strong><\/p><p>Yes. Since the reward is $5, Advocates must spend at least $5 to use the reward.<\/p><p><strong>Is my email address protected?<\/strong><\/p><p>Yes. Any emails stored are \u201canonymized\u201d (i.e. made anonymous).<\/p><p><strong>As a Referred Customer, can Advocates see my personal information?<\/strong><\/p><p>No. All Referred Customer data is hidden from Advocates.<\/p><p><strong>Will I be subject to Marketing tactics?<\/strong><\/p><p>You must \u201copt-in\u201d (i.e. permit) at checkout or at account registration\/sign-in before email or SMS is sent to you.<\/p><p><strong>Can I manage my communication preferences?<\/strong><\/p><p>Yes. You can view\/adjust from the\u00a0<span class=\"underline-grey\">Communication Preferences<\/span> page.<\/p><p><strong>Is my activity tracked?<\/strong><\/p><p>Cookies are used to help prevent fraud from occurring in the Referral Program.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-none-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1946\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"6\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1946\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-angle-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-angle-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Listings<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1946\" class=\"jet-toggle__content\" data-toggle=\"6\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p><strong>How do the reviews work?<\/strong><\/p><p>Users that are logged into the platform, can leave reviews on Listing pages to help others make better-informed decisions.\u00a0<\/p><p>As part of the reviews, users can upload images, give star-based ratings on individual areas of experience, as well as give an overall star-based rating.<br \/><br \/><\/p><p><strong>Do Listings expire?<\/strong><\/p><p>Your Listings are tied to a subscription, so as long as your Listing subscription is active, the LIstings tied to that subscription will be as well.<br \/><br \/><\/p><p><strong>How do Listings get prioritized?<\/strong><\/p><p>Listings that are Promoted will appear above all other Listings, regardless of the subscription level.<\/p><p>After that, Listings that are part of a Premium subscription (i.e. Featured) will appear above Standard and Basic Listings, assuming everything else is equal (ratings, published date, etc.).<\/p><p>Rounding out the bottom are Standard subscription Listings and then Basic.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-16dfc92b\" data-id=\"16dfc92b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support General How does all this work exactly? Great question! We encourage you to check out our\u00a0How It Works page for more information. How does the direct messaging system work? Users are able to message each other without leaving the site \u2014 through live direct messages. This is especially useful in Listing pages, where someone [&hellip;]<\/p>\n","protected":false},"author":1207,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/techcos.co\/wp-json\/wp\/v2\/pages\/25843"}],"collection":[{"href":"https:\/\/techcos.co\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/techcos.co\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/techcos.co\/wp-json\/wp\/v2\/users\/1207"}],"replies":[{"embeddable":true,"href":"https:\/\/techcos.co\/wp-json\/wp\/v2\/comments?post=25843"}],"version-history":[{"count":0,"href":"https:\/\/techcos.co\/wp-json\/wp\/v2\/pages\/25843\/revisions"}],"wp:attachment":[{"href":"https:\/\/techcos.co\/wp-json\/wp\/v2\/media?parent=25843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}